With a holistic view of users, teams, stakeholders, and systems, I have contributed to improving customer experience with measurable impact.
Discover hidden user needs through qualitative research.
Conduct iterative design cycles to refine solutions with users.
Use design for marketing, sales, and organizational development.
Craft holistic service that aligns users, businesses, and systems.
Facilitate 100+ design workshops for cross-functional teams.
Deliver tailored training to build internal design thinking capacities.